Privacy policy

Last Updated: August 4, 2026

At The Royal Dosa Paper, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information
  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Company Name (if applicable)
  • GST Number (if provided)
Order Information
  • Products Ordered
  • Order Value
  • Order History
  • Payment Status
  • Delivery Information
Device Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Time Zone
  • Pages Visited
  • Referring Website
  • Website Activity
2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify payments
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our products and services
  • Personalize your shopping experience
  • Prevent fraudulent transactions
  • Comply with legal obligations
  • Respond to customer inquiries
  • With your consent, we may also send promotional emails, offers, or updates about new products and special discounts. You can unsubscribe at any time.
3. Payment Information

Payments are processed securely through trusted third-party payment gateway providers.

We do not store your complete credit card, debit card, or UPI payment credentials on our servers.

All payment information is handled securely by the respective payment service providers.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Keep products in your shopping cart
  • Improve website performance
  • Analyze website traffic
  • Provide a better shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We may share your information only with trusted third parties necessary to operate our business, including:

  • Courier and logistics partners
  • Payment gateway providers
  • IT and website service providers
  • Marketing and analytics service providers
  • Government authorities where legally required

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable security measures, no method of online transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Maintain business records
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your information (subject to legal obligations)
  • Withdraw consent for marketing communications
  • Request clarification regarding the use of your data

To exercise these rights, please contact us using the details available on our website.

9. Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact information provided on The Royal Dosa Paper website.

We are committed to addressing your privacy-related concerns promptly and transparently.